1. Introduction

These terms and conditions govern the professional coaching and counselling services provided by me, Klara Strecker, and are applicable to all clients (the "Client") engaging in these services.

2. Code of Ethics

I am a registered member of the LVSC (Landelijke Vereniging voor Supervisie en Coaching) and subscribe to their professional code of ethics. This code underpins my commitment to professional integrity, respect, and ethical behaviour in all services provided.

3. Data Privacy Statement

I believe it is essential to handle your personal data with care and respect. In compliance with applicable privacy regulations, I outline below how I collect, store, and use your information in connection with the coaching and counselling services I provide.

• Personal Data Collected: In the course of our work, I may collect personal information, such as:

• Your name, contact details (address, phone, email), and date of birth

• Additional information you actively share via conversations, correspondence, or in-person meetings (e.g. session notes).

• Purpose of Data Collection: I process your data to:

• Maintain clear communication and contact

• Tailor a personalized coaching or counselling process

• Handle scheduling, invoicing, and other administrative activities

• Respond to specific requests from you regarding session summaries or analyses, provided with your written consent

• Meet legal obligations where applicable

• Data Retention: I retain your data only as long as necessary to meet these purposes or to comply with legal obligations, such as the tax retention period of seven years.

• Your Rights: You have the right to request access to your personal data, request corrections, or request deletion where applicable. To make any of these requests, simply reach out, and I will respond within one month.

4. Confidentiality

Confidentiality is an essential part of the coaching and counselling relationship. I will keep all information shared in our sessions strictly confidential, except in cases where I may be legally or ethically obligated to disclose certain information, such as:

• Imminent risk of serious harm to you or others

• Compliance with specific legal reporting obligations

5. Cancellations and Missed Sessions

Appointments require a minimum of 24 hours' notice for cancellation. In cases where this notice is not provided or if you miss a session without notice, the full session fee may apply. Exceptions may be made in emergencies, at my discretion.

6. Fees and Payment

Fees for services are listed on my website or may be discussed directly during our initial contact. Invoices will be issued by the first of each month for sessions conducted in the prior month, with payment expected within 14 days by bank transfer.

7. Referrals to Other Practitioners

If, at any point, I believe you may benefit from support beyond the scope of my services, I may suggest a referral to another qualified professional. I will discuss this with you, and you are free to accept or decline such referrals.

8. Responsibilities

• Your Responsibilities: You are responsible for attending scheduled sessions, participating actively, and following any agreed-upon actions between sessions.

• My Responsibilities: I am committed to providing a safe, respectful, and confidential environment, ensuring professional, well-prepared sessions that align with your goals.

9. Variations in Terms and Conditions

I reserve the right to amend these terms and conditions to comply with changes in law, professional standards, or practice needs. You will be informed of any updates, which will take effect on a mutually agreed-upon date.

10. Contact Information

For questions, concerns, or additional support, please contact me directly.